Privacy Policy

About Homing

Homing Place, Lda. is committed to protecting the personal data entrusted to it.

For this reason, all information of a personal nature is treated and protected with all due care, and always in accordance with the applicable law: EU Regulation 2016/679, General Regulation on Data Protection (GDPR).

This Privacy Policy explains who we are, for what purposes we can process your personal data, how we treat it, to whom we can disclose it, such as customers and/or other Homing Group Companies, where they can be transferred or where they can access them and what their rights are.

Homing Place, Lda. (hereinafter “Homing Group”) will process your personal data in accordance with the purposes described below.

Homing Group is responsible for the processing of your personal data.

Why do we need your information?

Legitimacy for the processing of your data

Your personal data will be processed only for the following purposes:

Reservation Management:

It includes the processing of data necessary for scheduling reservations, sending information (such as quotes or others), travel by technicians and partners to the addresses where services are performed, refunds or invoices.

Marketing:

It includes the processing of personal contact data to provide customers with relevant information about current promotions (newsletter).

Compliance with legal obligations:

It includes the processing of personal data strictly necessary for the fulfillment of its legal obligations and the defense of Homing’s legitimate interests.

Fulfillment of contractual obligations:

It includes activities such as entering into and fulfilling contracts with customers and partners and responding to requests from customers and partners.

Development and improvement of services:

It includes activities necessary for the development and improvement of the services provided by Homing, activity analysis and processing for statistical purposes.

Your data will only be used if one of the following situations is verified:

1] You have given your consent by completing an online form;

2] The data are necessary to comply with a legal obligation to which Homing is subject, such as the disclosure of data to the Tax Administration, Social Security or Foreigners and Borders Service, among other entities;

3] The data are necessary for the purposes of the legitimate interests pursued by Homing, provided they do not prevail over the interests or rights, freedoms and guarantees of the data subject.

Your personal data will not be used for purposes other than those described in this policy, without being previously informed or, if applicable, obtaining your consent.

How will my information be used?

Your data will be processed by Homing applying appropriate technical and organizational measures to ensure a high level of security, under the terms of the RGPD.

Homing defines and analyzes behavior profiles in order to provide a better accommodation service.

How long will they keep my information?

Your personal data will be kept for the minimum period necessary and proportionate to the pursuit of the purposes described above.

Additionally, Homing is obliged to legally retain certain personal data, namely with regard to tax and accounting obligations (10 years).

Will my information be shared with others?

Your personal information may be disclosed:

• To third-party service providers of Homing. Homing uses several third parties to provide services, which may have access to your data.
• to Public Authorities. Under the terms of applicable law, Homing is obliged to disclose data to the Tax Administration, Social Security, Foreigners and Borders Services, and/or other public entities.

In accordance with this privacy policy, the use of your information may involve transferring it to other countries.

What are my rights?

At any time, you can ask us to:

• Access to the data we hold about you;
• The rectification of the information if it is factually wrong;
• Opposing, erasing or limiting the processing of data we hold about you;
• The right to portability of previously provided personal data, in a structured, commonly used and computer-readable format.

To exercise your rights, please contact us via the email address: relamacoes@homing.com.pt

Your requests will be treated with special care, so that we can ensure the effective exercise of your rights.

You may be asked to prove your identity in order to ensure that the sharing of personal data is only done with the holder.

You should bear in mind that in certain cases, under the terms of the applicable law, your request may not be immediately or fully satisfied.

In any case, you will be informed of the measures taken in this regard, within one month from the moment the request is made.

You also have the right to file a complaint with the supervisory authority: www.cnpd.pt

Can I revoke consent later?

If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw consent at any time. However, this right does not compromise the lawfulness of the processing carried out on the basis of the consent previously provided, as well as the subsequent processing of the same data, with another legal basis, such as the fulfillment of the contract or the legal obligation to which Homing is subject.

If you wish to withdraw your consent, please contact us by email address: relamacoes@homing.com.pt

Can I object to the use of my information?

If the data processing is carried out for marketing purposes, you can still, at any time, object to the processing of your personal data.

I still have doubts…

If you have any questions regarding this policy or other privacy issues, or if you wish to exercise any of your rights, please contact us by E-mail: relamacoes@homing.com.pt